Case Study

Innovation in System Architecture: Transforming a Monolithic Provisioning System through Microservices

Our client’s journey showcases the transformative power of innovative system architecture. Committing to excellence, our strategic collaboration allowed them to modernize their critical provisioning system, while achieving great operational and cost benefits – all that while delivering exceptional service with zero downtime.

February 10, 2025

Our client, a leading US mobile telecom operator serving millions of subscribers, experienced the transformative power of innovative system architecture. Through strategic collaboration and commitment to deliver excellence, they have successfully modernized their provisioning system, critical for real-time service updates and customer profile management.

Leveraging our long-time partnership and knowledge about our client’s business, we proposed a modernization approach: transitioning to a microservices architecture. This allowed them to continue delivering exceptional service to their clients, while maintaining excellent standards of efficiency and scalability. 

This was due to the substantial operational and cost benefits resulting from this project:  

  • Operational Cost Reduction: Lower resource utilization (from 80% to under 50%), eliminating planned hardware expansion
  • Enhanced Service Delivery: Real-time notifications reduced alert latency from minutes to seconds
  • Future-Ready Scalability: Supported 30% subscriber growth without hardware investments
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